Customer Service Officer
The Company
Imerys is the world’s leading supplier of mineral-based specialty solutions for the industry with €3.6 billion in revenue and 12,400 employees in 40 countries in 2024. The Group offers high value-added and functional solutions to a wide range of industries and fast-growing markets such as solutions for the energy transition and sustainable construction, as well as natural solutions for consumer goods. Imerys draws on its understanding of applications, technological knowledge, and expertise in material science to deliver solutions which contribute essential properties to customers’ products and their performance. As part of its commitment to responsible development, Imerys promotes environmentally friendly products and processes in addition to supporting its customers in their decarbonization efforts.
Imerys is listed on Euronext Paris (France) with the ticker symbol NK.PA.
The Position
Customer Service OfficerJob Summary
岗位工作和职责
1.销售合同的打印、审批盖章
2.销售合同的扫描，并发送电子版销售合同给销售团队或者客户
3.邮寄纸质版销售合同给销售团队或者客户
4.收集经客户盖章后的销售合同
5.销售合同的存档和管理。
6.接受客户订单，处理与订单有关的各种问题。
7.客户沟通及订单创建、管理，并及时、准确地处理客户订单。
8.根据客户要求制定交货计划。
9.制作销售发票。
10.保证及时准确的交货和良好的客户服务，包括但不限于制作发票，提供COQ，跟踪整个交货过程。
11.通过与销售团队沟通，管理客户主数据，并在ERP系统中进行相关维护。
12.在ERP系统中处理销售订单并跟踪相关操作，重点监控交货准时交货和发票问题。
13.与其他职能部门（如销售，财务，工业）紧密合作，提供最佳的客户体验，并确保内部部门之间的合作，以获得正确和顺利处理客户咨询和内部职能要求的信息。
14.其他与客户服务与物流发货相关的工作处理。
岗位要求
1.本科及以上学历
2.以客户为导向。
3.具备物流、客户服务、订单管理或供应链经验者最佳。
4.英语水平良好，英语六级及以上。
5.良好的人际交往和沟通能力，良好问题解决能力，优秀团队精神与协作，诚信、严谨、可靠。
Position Type
Full timeand
PermanentOnly technical issues will be monitored through the below inbox:
recruiting.support@ imerys.com
PLEASE DO NOT SUBMIT RESUMES OR APPLICATIONS TO THIS EMAIL, AS THEY WILL NOT BE REVIEWED.
To ensure fairness and legal compliance in our recruitment processes, only applications received through the online application process will be considered.
IMERYS is an Affirmative Action and Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws.
