Quality

Our commitment to quality

Our teams continue to renew and develop our quality management system to ensure that we are among the benchmarks in the industry. 

Quality, encompassing excellence, reliability, and satisfaction, is a day-to-day focus in all management aspects at Imerys, ensuring our commitment to superior standards across the organization. 

Our quality commitment is based on customer centricity and customer satisfaction:

• Conformity to specifications: Ensuring that products or services consistently meet or exceed the standards and specifications agreed upon with the customer.
• Reliability and consistency: Guaranteeing that products or services maintain a constant level of quality over time, minimizing variations and defects.
• Continuous improvement: Actively engaging in innovation and process optimization to anticipate and meet evolving customer needs.

Depending on markets served, the type of implemented quality certifications from our sites can be different: ISO 9001, FAMI Qs, FEMAS, FSCC 22000 or even IATF 16949. 

For markets relating to Filtration and Life Sciences, our plants are applying HACCP methodology and quality good manufacturing practices expected by each market. 

In addition to this, the highly experienced Imerys Technology Center (ITC) laboratories are supporting our plant laboratories in order to assure the reliability of our quality tests on site.

For instance, our Par Moor center (UK) is ISO 17025 accredited. 

In the same spirit of continuous improvement, some of the sites have implemented integrated management systems, with ISO 14001, 45001 or 50001 certifications, in line with our high-level Environment, Safety and Energy internal protocols and our Corporate Social Responsibility policy.

In order to find which certification our sites have, please see our technical reference library for access to many quality-related documents.

You can also raise a question via our Contact Form